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Please check our list of frequently asked questions below to see if your query can be answered without you having to email us. If not, you can email us using one of the links at the bottom of the page. Please choose the link which most closely describes your problem, this helps our customer support team to answer your query as soon as possible.
Step-by-step Guide to Ordering
Find it
• Type a keyword in the search box at the top of each page.
• Browse the product homepages.
• Check out the bestseller lists and features.
Read all about it
• Full product description and sound samples where appropriate
• Customer reviews and ratings.
• Prices and sound samples.Select it
• Click the "Add to Shopping Basket" button to store it.
• When you are ready, click the "Proceed to Checkout" button.
Buy it
• Sign in using your e-mail address.
• Tell us where to deliver it.
• Choose how you would like to pay. check your order details.
• Click the "submit your order" button to complete the transaction.
Get it
• We will send you an e-mail confirming your order
Payment Options
Once you've browsed our store and decided what you want to buy, you can choose from a range of payment options.
We accept Visa, Delta, MasterCard, International money order cheques or postal orders (denominated in AUS $)
Cheques and postal orders should be made out to:
Brumby Books and Music
If you want to order from us without using the Internet, you can send your order by the following methods:
Post
Brumby Books and Music, 10 Southfork Drive, Kilsyth South, VIC 3137, Australia..
Phone
Australian residents only: 1800 628 823
Fax
Australian residents only: 03 9761 7095
| Can't remember your password? |
If, for any reason, you are unable to remember your password just go to the Log In page then click onto "Send Me My Password". Enter your registered email address then click "Send Me My Password" and your new password will be emailed to you. If you have any difficulties, call us on 1800 628 823
21 Day Guarantee
Here at New World Music it is important to us that you enjoy shopping with us. If for any reason you are not satisfied with any item you order from us, just return it within 21 days of receipt for an immediate replacement or refund (minus postage costs).
Replacement Product
We are happy to exchange any product that you are not happy with, however we do ask you to enclose the appropriate additional postage ($3.75 within Australia + $1 per item overseas) for sending out a different title.
Returning a faulty item
In the first instance please contact our customer services department for advice either by e-mail at info@newworldmusic.com.au or telephone during office hours:
Australian residents only: 1800 628 823
Simply indicate the reason for your return, include the invoice/delivey note with your return, and wrap the package securely. (Usually the packaging that they arrive in can be used for the return)
IMPORTANT: When returning an item please obtain a certificate of posting as New World Music cannot be held responsible for packages that fail to arrive at our offices. Please note that our returns policy is only valid for 21 days from receipt of goods
Please post returns to the following address:
ATTN: Gayle
Brumby Books and Music, 10 Southfork Drive, Kilsyth South, VIC 3137, Australia.
Refunds
You may return any item within 21days of receiving it, for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 21 days). Please note that we can only refund delivery costs if the return is a result of our error.
Problems and Questions
If you have any problems with your order, please don't hesitate to contact us:
E-mail:
Australian residents only: 1800 628 823
Feedback
If you have any comments or suggestions, please send them to: info@newworldmusic.com.au
When ordering goods from New World Music for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from New World Music you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
| Once we receive the item, you may choose to exchange or refund |
Please return the goods to the address below within 21 days of receipt. Once we receive the item we will be able to refund your card.
| I have received duplicates in my order |
Please return the duplicated item to the address below via recorded delivery. As soon as we receive the item we will refund your card if appropriate. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.
| My goods are faulty or have been damaged in transit |
Please inform us of the problem before returning. If requested to return the item then please return to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 21 DAYS. As soon as we receive the item and it has been tested we will either refund your card or send a replacement. We apologise for the inconvenience. If you have any problems please do not hesitate to contact us.
| I have not received my order |
Most products are usually delivered in 3-5 working days. Occasionally due to a high volume of orders or postal delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. Orders can take up to 21 days to arrive during busy peak times. We apologise for any delay.
All content on this site is protected by UK and international copyright laws. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by New World Music
This site is provided as a shopping resource by New World Music The site is provided on an “as is”basis. New World Music makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. New World Music will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time.
Our Address
Brumby Books and Music, 10 Southfork Drive, Kilsyth South, VIC 3137, Australia.
| When is a title released? |
If the title is not listed on the site then please contact our customer services department. We add titles to the site as soon as they are available.
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