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| About Us |
 Colin Willcox (a trained Naturopath, Osteopath and Psychologist) founded New World Music in 1982 to provide others with the very best in Relaxation Music. From that very small beginning we have retained and nurtured two guiding principles... Our music must be the very best with a deep commitment to listening to our customers and recording the music that they request and need. We aim to give the very best service and to treat our customers as Friends of New World Music. Our commitment is to serve our Friends with absolute integrity and honesty. Over the last 18 years we have expanded our music genres to cover not only Relaxation Music but also Inspirational Music, World Music, Vocals and Chants, Mystical and music for Alternative Therapies. You can visit any of these music genres by double clicking on the links at the top of any page on our web site. Our new offices at Harmony House are situated in the beautiful rural Suffolk town of Bungay, with staff now better placed than ever to distribute our music albums to over 85 Countries around the world. All our Friends are very welcome to contact us by telephone (++44 (0)1986 891600) by fax (++44 (0)1986 891601) or by e-mail us at sales@newworldmusic.co.uk for any help or advice you may require in selecting your music.
Jeff Stewart is our Supreme Leader (since Colin retired
to continue his work as a Naturopath). Jeff is responsible for all aspects
of running New World and all of us here at Harmony House have to listen
to every one of his "words of wisdom". Jeff can be contacted
on jeff@newworldmusic.co.uk
Diane Teager looks after promotional and press enquiries you can contact Diane on Tel: (0) 1986 891600 or e-mail diane@newworldmusic.co.uk Trade Enquiries please email sales@newworldmusic.co.uk
Please check our list of frequently asked questions below to see if your query can be answered without you having to email us. If not, you can email us using one of the links at the bottom of the page. Please choose the link which most closely describes your problem, this helps our customer support team to answer your query as soon as possible. How do I order?
Step-by-step Guide to Ordering Find it Read all about it Buy it Get it
Payment Options Once you've browsed our store and decided what you want to buy, you can choose from a range of payment options. We accept Visa, Delta, MasterCard, American Express, Switch, Solo, International money order cheques or postal orders (denominated in Pounds Sterling) and New World Music Gift vouchers as payment. Cheques and postal orders should be made out to: If you want to order from us without using the Internet, you can send your order by the following methods: Post Phone Fax Company registration details Registered office address :- New World Music Ltd V.A.T. No. – 688340011
If, for any reason, you are unable to remember your password just go to the Log In page then click onto "Send Me My Password". Enter your registered email address then click "Send Me My Password" and your new password will be emailed to you (some junk mail filters may affect receipt). If you experience any difficulties, please call us on 01986 891600 and we will issue you with a temporary password (which you can change at your leisure).
21 Day Guarantee Here at New World Music it is important to us that you enjoy shopping with us. If for any reason you are not satisfied with any item you order from us, just return it within 21 days of receipt for an immediate replacement or refund (minus postage costs). A “Returns Made Easy” guide is included with every product despatch. Replacement Product Returning a faulty item UK residents only: 01986 891600 Simply indicate the reason for your return, include the invoice/delivery note with your return, and wrap the package securely. (Usually the packaging that they arrive in can be used for the return) IMPORTANT: When returning an item please obtain a certificate of posting as New World Music cannot be held responsible for packages that fail to arrive at our offices. Please note that our returns policy is only valid for 21 days from receipt of goods Please post returns to the following address: The Returns Department Refunds Testing Problems and Questions E-mail: sales@newworldmusic.co.uk UK residents only: 01986 891600 Feedback
When ordering goods from New World Music for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from New World Music you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Please return the goods to the address below within 21 days of receipt. Once we receive the item we will be able to refund your card.
Please return the duplicated item to the address below via recorded delivery. As soon as we receive the item we will refund your card if appropriate. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.
Please inform us of the problem before returning. If requested to return the item then please return to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 21 DAYS. As soon as we receive the item and it has been tested we will either refund your card or send a replacement. We apologise for the inconvenience. If you have any problems please do not hesitate to contact us.
You will be notified by e-mail when we have despatched your order. Most products are usually delivered in 3-5 working days. Occasionally due to a high volume of orders or postal delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay. United Kingdom If they do not have it please e-mail us at sales@newworldmusic.co.uk and we take the appropriate action Western Europe If they do not have it please e-mail us at sales@newworldmusic.co.uk and we take the appropriate action Rest of the World If they do not have it please e-mail us at sales@newworldmusic.co.uk and we take the appropriate action.
All content on this site is protected by UK and international copyright laws. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by New World Music This site is provided as a shopping resource by New World Music The site is provided on an “as is” basis. New World Music makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. New World Music will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it. We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time. Our Address:
If the title is not listed on the site then please contact our customer services department. We add titles to the site as soon as they are available. |
