| All you need to know about ordering from New World Music UK |
Please note all prices on our website are based on the currency of the British Pound Sterling.
Pre-ordering information
Payment Information
After sales information
Other useful information
Step-by-step Guide to Ordering
Find it
• Type a keyword in the search box at the top of each page.
• Browse the product homepages.
• Check out the bestseller lists and features.
Read all about it
• Full product description and sound samples where appropriate
• Customer reviews and ratings.
• Prices and sound samples.Select it
• Click the "Add to Shopping Basket" button to store it.
• When you are ready, click the "Proceed to Checkout"
button.
Buy it
• Sign in using your e-mail address.
• Tell us where to deliver it.
• Choose how you would like to pay. check your order details.
• Click the "submit your order" button to complete the
transaction.
Get it
• We will send you an e-mail confirming your order
• We will send you another e-mail when your item/s have been despatched.
Payment Options
Once you've browsed our store and decided what you want to buy, you can
choose from a range of payment options.
We accept Visa, Delta, MasterCard, American Express, Switch, Solo, International
money order cheques or postal orders (denominated in Pounds Sterling)
and New World Music Gift vouchers as payment.
All orders are processed using the Sage Pay payment gateway, sage pay offers the highest level of encryption, providing extra online security for your payments.
Cheques and postal orders should be made out to:
New World Music Ltd
| No quibble order cancellation and money back guarantee |
Buy with confidence...
You may cancel your order at anytime by calling +44(0)1986 891600 or emailing info@newworldmusic.co.uk with your name and order reference number. If your order has been despatched or has already been delivered, you may return your order anytime up to 30 days after receipt, for a full refund, whatever the reason.
|
| FAQ's about your online payment through SagePay |
How do I know if my payment has gone through?
When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation email from the Sage Pay system which confirms the status of your transaction.
If you are in doubt about the status of your order, please contact the company you ordered from with all the relevant details and they will be able to advise you of your order status.
I received an error code, what do I do?
If you receive an error code during the transaction process, please email this code to support@sagepay.com and we will advise you on how to proceed.
My credit card has been rejected by your system as it is the wrong length / the issue number is incorrect?
The Sage Pay system will detect and reject any card number which is incorrectly formatted. If you believe that our system should accept the details you are entering, please email the first 6 digits of your card number to support@sagepay.com and we will advise you further.
How do I know my details are secure?
Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.
The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
For more information on the security standards employed by Sage Pay, please visit our security overview section.
Where can I find the Padlock on the Payment Page?
If you are using a MAC Browser then the padlock will be situated in the top right of your browser.
If the company that you are trying to purchase the goods from are using a html frameset, then you will need to click on the padlock around the top middle of the payment page. This will then allow you to bring the payment page out of its frameset and therefore your browser will be able to detect that the page is secure and thus display the padlock in your browser.
|
| Don't want to order online? |
If you want to order from us without using the Internet, you can send
your order by the following methods:
Post
UK residents only: New World Music, FREEPOST ANG4441,
Beccles, Suffolk, NR34 8BR
Non-UK residents: New World Music Limited
Harmony House, Hillside Road East,
Bungay, Suffolk NR35 8RX, United Kingdom.
Phone
UK residents only: 01986 891600 (UK Only) (24 hour orderline)
Non-UK residents: +44 (0)1986 891600 (24 hour orderline)
Fax
UK residents only: 01986 891601
Non-UK residents: +44 (0)1986 891601
Company registration details
Company registration number – 3309874
Registered office address :-
New World Music Ltd
Harmony House
Hillside Road East
Bungay
Suffolk
NR35 1RX
V.A.T. No. – 688340011
All prices include VAT. |
| Can't
remember your password? |
If, for any reason, you are unable to remember your password just go to
the Log In page then click onto "Send Me My Password". Enter your
registered email address then click "Send Me My Password" and
your new password will be emailed to you (some junk mail filters may affect
receipt). If you experience any difficulties, please call us on 01986 891600
and we will issue you with a temporary password (which you can change at
your leisure).
21 Day Guarantee
Here at New World Music it is important to us that you enjoy shopping
with us. If for any reason you are not satisfied with any item you order
from us, just return it within 21 days of receipt for an immediate replacement
or refund (minus postage costs). A “Returns Made Easy” guide
is included with every product despatch.
Replacement Product
We are happy to exchange any product that you are not happy with, however
we do ask you to enclose the appropriate additional postage (£1.95
within UK + £1 per item overseas) for sending out a different title.
Returning a faulty item
In the first instance please contact our customer services department
for advice either by e-mail at info@newworldmusic.com or telephone during
office hours:
UK residents only: 01986 891600
Non-UK residents: +44 (0)1986 891600
Fax + 44 (0)1986 891601
Simply indicate the reason for your return, include the invoice/delivery
note with your return, and wrap the package securely. (Usually the packaging
that they arrive in can be used for the return)
IMPORTANT: When returning an item please obtain a certificate of posting
as New World Music cannot be held responsible for packages that fail to
arrive at our offices. Please note that our returns policy is only valid
for 21 days from receipt of goods
Please post returns to the following address:
The Returns Department
New World Music Ltd
Harmony House
Hillside Road East
Bungay
Suffolk
NR35 8RX
Refunds
You may return any item within 21days of receiving it, for a full refund.
We will refund your credit/debit card once we have received and processed
the item (please allow up to 21 days). Please note that we can only refund
delivery costs if the return is a result of our error.
Testing
We do test every single return, if a returned disc is found not to be
faulty by our independent test centre we will return the discs with a
postage charge not exceeding £2.00. We advise you to check the disc
on a second make and model of machine before returning.
Problems and Questions
If you have any problems with your order, please don't hesitate to contact
us:
E-mail: sales@newworldmusic.co.uk
UK residents only: 01986 891600
Non-UK residents: +44 (0)1986 891600
Fax + 44 (0)1986 891601
Feedback
If you have any comments or suggestions, please send them to: sales@newworldmusic.co.uk
When ordering goods from New World Music for delivery overseas, you may
be subject to import duties and taxes which are levied once the package
reaches your country. Any additional charges for customs clearance must
be borne by you; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country,
so you should contact your local customs office for further information.
Additionally, please note that when ordering from New World Music you are
considered the importer of record and must comply with all laws and regulations
of the country in which you are receiving the goods.
Please be aware that cross-border deliveries are subject to opening and
inspection by customs authorities.
| Once
we receive the item, you may choose to exchange or refund |
Please return the goods to the address below within 21 days of receipt.
Once we receive the item we will be able to refund your card.
| I have
received duplicates in my order |
Please return the duplicated item to the address below via recorded delivery.
As soon as we receive the item we will refund your card if appropriate.
We apologise for the inconvenience, if you have any problems please do
not hesitate to contact us.
| My
goods are faulty or have been damaged in transit |
Please inform us of the problem before returning. If requested to return
the item then please return to the address below via recorded delivery including
the invoice and a small note explaining the reason of return. FAULTY GOODS
HAVE TO BE RETURNED WITHIN 21 DAYS. As soon as we receive the item and it
has been tested we will either refund your card or send a replacement. We
apologise for the inconvenience. If you have any problems please do not
hesitate to contact us.
| I
have not received my order |
You will be notified by e-mail when we have despatched your order.
Most products are usually delivered in 3-5 working days. Occasionally
due to a high volume of orders or postal delays they can take longer.
We have to allow up to 14 days before we are able to start tracing lost
parcels, unfortunately we cannot do anything for you until this time has
expired. Please contact us if you do not receive your item(s) within this
period so we can help to retrieve your goods. We apologise for any delay.
United Kingdom
You should allow ten working days from receipt of notification for delivery
of your order. If it has not arrived please check with your local delivery
office as quite often we find they have tried to deliver when a customer
is out.
If they do not have it please e-mail us at sales@newworldmusic.co.uk
and we take the appropriate action
Western Europe
You should allow ten working days from receipt of notification
for delivery of your order. If it has not arrived please check with your
local delivery office as quite often we find they have tried to deliver
when a customer is out.
If they do not have it please e-mail us at sales@newworldmusic.co.uk
and we take the appropriate action
Rest of the World
You should allow twelve working days from receipt of notification for
delivery of your order. If it has not arrived please check with your local
delivery office as quite often we find they have tried to deliver when
a customer is out.
If they do not have it please e-mail us at sales@newworldmusic.co.uk
and we take the appropriate action.
All content on this site is protected by UK and international copyright
laws. No part of the site may be copied, reproduced, distributed, redistributed,
modified displayed or performed without prior written consent by New World
Music
This site is provided as a shopping resource by New World Music The site
is provided on an “as is” basis. New World Music makes no
express or implied warranties of any kind relating to the provision of
information or service on or by this site. New World Music will not be
liable for any damages of any kind arising from the use or misuse of this
site or any of the information contained within it.
We reserve the right to make changes to this site, disclaimers, and terms
and conditions at any time.
Our Address:
New World Music Ltd
Harmony House
Hillside Road East
Bungay
Suffolk
NR35 8RX
| MONEY BACK GUARANTEE |
New World promise you that if for any reason you are not 100% satisfied with any item you order from us, just return it to us within 21 days of receipt for an immediate replacement or a refund (less postage costs).
Each of our recordings also carries a full warranty against defect in workmanship for a whole year and will be replaced free of charge if faulty.
ORDER WITHOUT RISK
|
|
When is a title released? |
If the title is not listed on the site then please contact our customer
services department. We add titles to the site as soon as they are available.
|
